Why does my email icon say I have unread messages when I don't? Applies to both Edge and Firefox?

I have cleared my cache, re booted, ran virus scan but when I go to the Yahoo home page it STILL says in the top right corner 20  emails. I have even changed to BASIC email and the problem persists. The issue is on both Edge & Firefox and only limited to one email account

2 Answers

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  • Sharon
    Lv 7
    2 months ago

    There is a glitch with the mail counter. If there are no new emails in your account ignore that number.

  • 2 months ago

    have you looked in the SPAM folder?  Or do you have a message marked as saved/permeant. 

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