Is Help Desk for a phone company considered an IT job?

Question

The company is Asurion.

Answer 1

Favorite Answer

In a minor & very low-level way. Help desk people rank very low on the totem pole. Furthermore, most help desk jobs are an endangered species with the rapid growth in chatbots taking over most help desk work.

Answer 2

I've never heard of a "help desk" that was not computer related.