Why can't I access my Google account?

Reaching my account through recovery email doesn't work. 

Trying to recover my account through my phone doesn't work. 

Entering various captchas (obscure letters) with at least 90% success doesn't work. 

Trying “forgot password” or “forgot email” is not working either. 

Still ends up with saying that could not confirm that I'm the owner. 

One thing they haven't done though is asking me the security questions I made when signing up for the account. 

This is 15 year old account. 

It would be a real mess if I can't get it back. 

It's not deleted because signing up with the same username, they say the username is unavailable. 

Can somebody help. me on this? 

3 Answers

Relevance
  • 2 months ago

    Yes, their instructions are out of date.  They no longer ask security questions, instead they send you a pin through the recovery email and then reject it when you enter it.  Try logging in using the last device you used that let you in. 

  • 2 months ago

    looks like your account was hacked

  • 2 months ago

    Contact Google,  don't post here under Personal Finance. 

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