My computer won’t turn off?

I have a new iMac retina 5K 27 inch and it won’t turn off! I tried holding down the power button and it won’t work. I tried unplugging it and it’s still on, I tried pressing shut down under the apple menu and still won’t turn off. Pls help im so stressed 

8 Answers

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  • Pearl
    Lv 7
    2 months ago
    Favorite Answer

    leave it on then

  • 2 months ago

    Press poweroff button 10 seconds ..it should shutdown your system

  • 2 months ago

    Not try any option to turn off. Leave your computer for few hours without apply any option and after few hours try to turn off. 

  • ron h
    Lv 7
    2 months ago

    unplug it and go to bed.  The battery will run down and it will power off.  In the morning, plug it in and turn it on.   If it's new call apple. 

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  • bill
    Lv 4
    2 months ago

    Google this issue and find a real answer from a computer website and if that doesn't work take it back where you bought it.

  • 2 months ago

    Try unplugging it?

  • 2 months ago

    If being unable to shut down a piece of equipment causes stress, 

    you need a new outlook on life.  

         

  • 2 months ago

    Press the power button for 30 second. It can help you to turn off your iMac.

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