Profile selection on Netflix is unavailable?

I bought a Netflix subscription, created an account for her(she lives in another state), gave her the log in info but she is unable to switch accounts. She is using a roku and it does not give her the same options I've seen on mine and on other people's accounts. How can she switch profiles?

2 Answers

  • 1 month ago

    Try deleting the Netflix channel on her Roku and re-install it.

  • 1 month ago

    maybe you should contact netflix about it

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