I have gotten stuck on a quest in a game and now my run is basically null. What do I do?

I was playing dragon age origins and I can't trigger the unbound guest even though i completed everything that was necessary I have the codex journal thing, the notes from the adventure, and the letter from the corpse.

However I can't seem to get the quest to start. this basically nullifies my run because I needed the fade shield for a very specific build. so does anyone know how I can fix this problem because I really don't want to restart and now I wanna cry as a full 2 weeks worth of work is now basically worthless.

What do I do?

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