Windows recovery fail?

So my roommate had this laptop that she couldn't remember the password to, so I looked up the video on what to do and it told me to make a Windows recovery drive and wipe the computer to its factory settings so I did and when it was finished an error popped up saying restoration incomplete with three choices to click, save log, details and retry. I tried to click the retry option and all it did was restart the computer and pop-up the same error and I can't make a lick of sense of the details option. PLEASE HELP!!!

1 Answer

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  • 3 months ago
    Favorite Answer

    There may have been a glitch in the recovery process.Start from scratch, and redo the recovery

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