Anonymous asked in Business & FinanceCredit · 1 month ago

What does it mean payment was authorized but it wasn’t captured?

I just received a message for digital stores the Weeknd shop because I canceled my order cause they can’t ship it due to the border being closed they said and I I used my card when you purchase the Weeknd after hours merch they take your money but they’re lying and saying we don’t wanna give you a refund because payment was authorized but it wasn’t captured. That doesn’t make any sense to me because I bought the stuff and I specifically mentioned that I want a refund if you cancel my orders. I want to send them a message what should I say? 


Can I get a refund since I canceled my old card and got a new one

Update 2:

They said authorized payment will be released back to account but I used an old card they I canceled and got a new one, still same account but I think they don’t know my card they can’t release the payment back to my account. 

1 Answer

  • Anonymous
    1 month ago

    Never heard of the term "captured" in that context.

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