Galaxy S6 sound quality and effects not working...?

I just got the phone and it was factory reset, and when I go into sounds in the settings and scroll down to sound quality and effects and click on it and nothing happens. It's not greyed out, just doesn't do anything, even in the music player, I click on the eq and nothing happens, with or without headphones. Searched google and didn't find anything that helped. Thanks in advance.

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