What are my options when supermarket will not honor return policy?
I purchased food items from a supermarket in California (a chain that does business in multiple states). When I went to return the items, the market has now posted signs informing customers that all sales are final due to the coronavirus. However, at the time that I purchased my items, they had not yet posted these signs. They will not allow me return the items now, or even when the coronavirus has died down and they go back to usual policy. Can I sue in small claims court? What other options?
- Anonymous2 months agoFavorite Answer
Yes, you can sue in Small Claims Court.
- NosehairLv 72 months ago
Returning non-defective items to retailers is very common but it done based on company policy and not the law. A retailer is obligated to refund or replace a defective item but they are otherwise NOT normally legally obligated take an item back for a refund.
- STEVEN FLv 72 months ago
The return policy was ALWAYS NO RETURNS. How hard is that to understand?
I DEFY you to claim they EVER has a sign stating returns were allowed for food.
- DON WLv 72 months ago
With the pandemic, stores are likely to be very unwilling to accept returns, as they may now be infected with the virus. In short, during public emergencies, store policies are highly subject to change.
Sure, you can try to sue when the pandemic quiets down, but your chances of winning the lawsuit are low. There's a public emergency now, and the rules are different. I doubt that any judge would be sympathetic to you saying that you made the purchases before the emergency. Also remember that there will be a fee to file in small claims court, probably more than the groceries are worth.
- How do you think about the answers? You can sign in to vote the answer.
- JoeLv 42 months ago
Unfortunately, there are no options
- wobafettyLv 62 months ago
I bought some toilet roll and they neglected to tell me it had corona virus all over it.