Should employees ever be reprimanded in front of customers?
...or should the employee be taken aside and reprimanded in private?
- BortLv 61 month ago
It depends on the situation and scenario. In most cases it's not appropriate to discipline staff in front of customers but in some situation it is because it satisfies the customer that the manager is taking care of their concern or complaint they made.
- David B.Lv 71 month ago
No, but people have become very rude and outspoken these days in case you haven't noticed. In my opinion, a very large percentage of people that are in management positions should not be as they know little to nothing about how to properly manage the people they are responsible for.
- BrutusK15Lv 51 month ago
No, it's a bad look
- DavidLv 71 month ago
No, it should be done in private and with a witness.
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- Godless GazooLv 71 month ago
Well...it doesn't look good to the customer. You are hurting your business if you do.