is there anyone who can help me ?

I need to get into my account but I cant without my phone which is why I am using my laptop because MY PHONE DIED

1 Answer

  • recharge your phone. see if you can answer your recovery questions. if you don't already have a recovery email address, get one (this decreases security but prevents you from getting locked out by a dead phone).

    • look up "hard reset" for your specific phone. it usually just involves holding down the power button for 15 or 30 seconds then trying to power on normally.

Still have questions? Get your answers by asking now.