Anonymous
Anonymous asked in Business & FinanceOther - Business & Finance · 1 month ago

When a customer has a ridiculous request, if an employee says no, what makes them think the manager will say yes?

Especially when the request blatantly violates the store policy!

7 Answers

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  • Lv 7
    1 month ago

    because it means that only the manager CAN change the rules.

    and you'd be surprised how often they do...effing pu$$ies.

  • 1 month ago

    They assume that higher authority might grant their request and assume that lower workers are incompetent when compared to a manager. Americans are especially demanding over food, electronics, and entertainment. They’ll get mad if they aren’t given what they feel they need from a worker. I really dislike customer service because people are so demanding. I contemplate becoming homeless because I have an inability to serve the public. I had to go back to college for a degree that doesn’t deal with people because I can’t deal with them. 

  • denise
    Lv 7
    1 month ago

    The old saying goes, "the customer is always right"!,

    From experience we know thats not always true!

  • Judy
    Lv 7
    1 month ago

    because they often do

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  • 1 month ago

    Because managers are more likely to submit to the customer.  Managers don't want angry customers making a scene, filing complaints, writing bad reviews or boycotting the store so they'll give the customer what they want so they go away happy.  

  • David
    Lv 7
    1 month ago

    Because they either feel entitled or they're just a**holes.  Or both.

  • Scott
    Lv 6
    1 month ago

    Because the customer is always right.

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