When a customer has a ridiculous request, if an employee says no, what makes them think the manager will say yes?
Especially when the request blatantly violates the store policy!
- ∅Lv 71 month ago
because it means that only the manager CAN change the rules.
and you'd be surprised how often they do...effing pu$$ies.
- 1 month ago
They assume that higher authority might grant their request and assume that lower workers are incompetent when compared to a manager. Americans are especially demanding over food, electronics, and entertainment. They’ll get mad if they aren’t given what they feel they need from a worker. I really dislike customer service because people are so demanding. I contemplate becoming homeless because I have an inability to serve the public. I had to go back to college for a degree that doesn’t deal with people because I can’t deal with them.
- deniseLv 71 month ago
The old saying goes, "the customer is always right"!,
From experience we know thats not always true!
- JudyLv 71 month ago
because they often do
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- NightTerrorLv 71 month ago
Because managers are more likely to submit to the customer. Managers don't want angry customers making a scene, filing complaints, writing bad reviews or boycotting the store so they'll give the customer what they want so they go away happy.
- DavidLv 71 month ago
Because they either feel entitled or they're just a**holes. Or both.
- ScottLv 61 month ago
Because the customer is always right.