PlayStation preorder cancellation not being refunded?

I recently preordered call of duty modern warfare for my ps4 and unfortunately my ps4 stopped working so I am switching over to Xbox until ps5 comes out, so I contacted PlayStation support through the online chat and was told my preorder had been canceled and that my money had been transferred back onto my card. The only confirmation I got was an email saying my preorder was canceled, but my transaction history still has the transaction on it and doesn’t indicate that it was refunded. I was also told my money would be refunded back on the card but the PlayStation refund policy says that after 14 days my money can only be refunded to my wallet. I also have not received the money yet to my wallet or card and I’ve never had a refund take more than an hour to process and it’s been about 10 hour since the conversation. And I going to get my money back and where will it go?

2 Answers

Relevance
  • Anonymous
    4 weeks ago

    Hi I'm interested having a great day

  • Anonymous
    4 weeks ago

    Dissipation i uvuxuud

Still have questions? Get your answers by asking now.