Hp printer officejet 3830 won’t print anything on  my laptop but will on another laptop?

My hp printer won’t print on my own laptop or keep telling me the error can’t print this file then on printer queue say error printing I keep delete re doing same deal scratching my head so I did troubleshooting to see what the problem?

The nothing it was fine then I put on another laptop on printed on it and the printer started...

Why is it working on one but not the other laptop?

2 Answers

Relevance
  • 1 month ago

    delete the printer in your operating system and reinstall it. 95% chance this will fix it

  • CB
    Lv 7
    1 month ago

    You either don't have a driver for the printer loaded on your laptop or not the correct version of the driver.

Still have questions? Get your answers by asking now.