What's wrong with my key fob?

2014 Infiniti Q50. I have 2 fobs with the same issue (so it's probably not the fob). The car will push to start with the fob in my pocket. The front door will unlock when the fob is close by. But we get zero response when using the fob to lock the car remotely, open the trunk or use the panic button. The... show more 2014 Infiniti Q50. I have 2 fobs with the same issue (so it's probably not the fob). The car will push to start with the fob in my pocket. The front door will unlock when the fob is close by. But we get zero response when using the fob to lock the car remotely, open the trunk or use the panic button.

The service guys at the dealership have no idea what the problem is.

Since it's 2 fobs (and we replaced the battery), can it be a problem somewhere within the car itself? Somehow it's not accepting the signal?
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