Why do customer service companies ALWAYS have less workers on Sunday?
It's a freakin' weekend day. Do they not understand their own service levels?
- Casey YLv 73 months ago
Less callers or customers too...
- ntLv 63 months ago
Specifically what companies? Most staff for expected customer level. But sometimes people call in sick.
- Anonymous3 months ago
Customer Service is Not for ordinary people, it is for Professionals.
They expect to receive complaints from other business persons who are at work, not the Home Body. so Limited service is available after hours.
- As Mad As BirdsLv 73 months ago
Low level positions are often filled by a younger, unreliable crowd. They may be more likely to call in "sick" on the weekends when they have things to do. It's not their life-long job, after all ...it's just something to do for the time being.
As a consumer, I typically stay away from doing "business" things on Saturdays and Sundays. And I expect delays and long waits on the rare occasion that I attempt it.
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- 3 months ago
Who wants to work Sundays? Lol