How to recover hotel security deposit?

Coco Key Resort in Orlando, FL refuses to return my deposit. I have checked out two weeks ago. After a week of leaving, I reached out to the hotel. I was informed by staff that my deposit would be returned after 2 weeks.

2 weeks later there is no refund and the property refuses to answer the phone.

4 Answers

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  • 6 months ago

    Your security deposit should have been deducted off your final bill. If you had to pay a deposit on a room, you must have used a debit card or cash?

    Something very strange about this question

    And no business refuses to answer the phone, they are a major resort ion Orlando, so that bit of information is made up. I am guessing you did some damage to the room

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  • 6 months ago

    First, I am sssuming your bill is paid in full and for some strange reason you made a deposit in excess of that amount.

    You need to demand from them in writing the return of the deposit. This notice should be sent via certified mail with a return receipt so you can prove the notice was delivered to them.

    In the notice indicate you will take legal action if the matter is not resolved in a reasonable to. 30 days is considered reasonable in most states.

    If they have no refunded the money by that time, file a small claims lawsuit in the county where they are located.

    By the way, posting the same question 5 times inside of a minute is a violation of the community guidelines.

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  • 6 months ago

    You can sue in small claims court but I would only go to the time and effort to do that if I had made a pretty hefty effort to contact the hotel or the hotels corporate office

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  • 6 months ago

    Your post is confusing. You say you "checked out two weeks ago." Why would you expect a return of you deposit when you have stayed there?

    Checking your posting history you have posted this question 5 times!

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