Sick time Human Resources?

have worked for my company for 12 years. I did leave the company for 3 months but came back. I found in the employee handbook that employees who were rehires back within 12 months can get there sick leave restored which I had 62 hours of sick time. I did email my Human Resources and she said my balances are ready... show more have worked for my company for 12 years. I did leave the company for 3 months but came back. I found in the employee handbook that employees who were rehires back within 12 months can get there sick leave restored which I had 62 hours of sick time. I did email my Human Resources and she said my balances are ready to be adjusted. It’s now been 4 months and it’s never been adjusted and i have sent several emails. No response back. What do I do next?
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