What should I do when I call a company for technical support on a product that i just purchased & the person that i get connected to sounds?
like he/she knows very little and if i complain they give me this ____ excuse I'm new
- PatriciaLv 712 months agoFavorite Answer
Ask to speak to someone else. Because they're new to the job it means they're not experienced enough to deal with all support. You're not being rude.
- TCLv 512 months ago
Ask to speak with a manager
- ElaineLv 71 year ago
Tell the person you want to speak to his/her supervisor and you stay on the phone. If you are put on hold for an unnecessary length of time hang up and call again.
- PearlLv 71 year ago
tell them you need to talk to someone that knows more about it
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- FoofaLv 71 year ago
Conclude the call politely then call back in the hopes you get a more experienced tech.