For the most part, he's right.
All the top loaders with a stubby agitator are not worth bringing in the house . They can barely get a bugger out of a handkerchief, let alone some real soil out of real clothes.
Front loaders fair better, but I've seen some of those so called "super capacity" ones, that can't balance a large load to even get through the first rinse & spin for hours.
And all these machines with digital computer control boards, are nothing but trouble. Haven't seen one go five years without a service call. A guy at work has a three year old LG and has had to have the computer reset by a service tech two times already. I mean, it fills & drains water and goes 'swish-swish-swish', and it needs a computer to do that...yea, right.
These days, stick with manual controls on appliances, if possible, and full sized agitators on top loaders.