Am I right to avoid this betting shop?

My wife and I have interest in sport betting as in football, virtual horseracing etc Yesterday I had a bet on a horse in virtual horseracing. The horse won and when I went to collect the winnings, the person at counter said I was too late putting the bet on, saying the race had already started, and wouldn't... show more My wife and I have interest in sport betting as in football, virtual horseracing etc

Yesterday I had a bet on a horse in virtual horseracing.

The horse won and when I went to collect the winnings, the person at counter said I was too late putting the bet on, saying the race had already started, and wouldn't pay out.

Despite the fact they took my money in the first place and no refund etc.

Is that wrong that I have decided to avoid this shop from now
Update: Well, its only a side thing, we are more interested in the actual sports, we only bet occasionally but we always used this particular shop
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