What are the various steps to fix ink Cartridge cannot be recognized error?

5 Answers

  • olivia
    Lv 5
    6 months ago

    Ink cartridge cannot be recognised is a fairly common error experienced by many Epson printer users. And receiving one of these messages can be most frustrating, because 'cartridge(s) not recognised' error usually translates into 'printer not working'. In other words...you're not printing anything until the error is cleared.

    Installed ink cartridges cannot be recognised

    If your printer is currently non operational - with 'Ink cartridges cannot be recognised' error (similar to above), don't panic. The solution can often be as simple as switching the printer off and on again. If that doesn't work and the problem persists...read on.

    What causes 'Ink cartridge cannot be recognised' errors?

    There is no simple answer to this...there can be many causes. It can get triggered by just about anything from cartridge declared empty by the printer to outdated or faulty chip, missing or incorrectly installed (not clicked in properly) cartridge, ink on the chip or printer contacts. It can also indicate some hardware fault with the printer itself.

    Note: It's perfectly normal to see 'Ink cartridges not recognised' error with almost empty/empty Epson ink cartridges.

    Can 'Ink cartridges cannot be recognised' error be fixed?

    Generally yes, unless you have received Epson driver/firmware update. If for example the printer fails to recognise one or more ink cartridges after you enabled an update, there may not be great deal can do about it, other than buy new Epson cartridge(s). Once an update is in your system, there's no getting rid of it. Printer driver update can not be removed by deleting files, programs etc. Even formatting your hard drive and re-installing the original printer driver (from disk) will not achieve anything. Why? Driver update can permanently change the printer firmware (in the printer itself) - and there is no easy fix for this. The only thing you can do at this point is disable future updates and either buy a set of genuine Epson cartridges, wait until updated compatible, refillable or CISS cartridges become available, or throw the printer out and buy another one. This time, take extra care and don't enable driver updates in the process. Find more information on Epson driver updates here.

    Note: Some printer model drivers may not offer the option to disable driver updates during the set up process. With these printers, you may have to manually de-select the updates after the printer is installed and/or set up your firewall to reject/warn of any system updates trying to upload to your computer. Each printer and operating system deals with driver updates in different way, but the general principle is the same.

    How to fix Epson iInk cartridges cannot be recognised' error?

    Ink cartridges cannot be recognised errors not related to printer driver update, or an empty cartridge can mean that either a cartridge is not clicked in correctly, the chip is dirty, faulty, or the chip contacts (in printer) are damaged. Try following the steps below to determine which it is. Make sure the printer is powered on - unless advised otherwise.

    1) Remove/install the 'not recognised' ink cartridge. Epson 'ink cartridges cannot be recognised' error can simply mean that the cartridges are not clicked in properly. Non genuine cartridges and particularly CISS cartridges can take a fair amount of force when installing - more than Epson genuine cartridges. Close the printer lid and/or press the 'Ink' button on printer - when finished. If the error disappears and the printer now says 'Charging ink' or returns to the usual 'home' display, the problem is solved. If the 'Ink cartridges cannot be recognised' message returns, try repeating this process once before moving to the next step.

    2) Remove all ink cartridges and inspect the cartridge chips. If dirty or inky, wipe all chips with damp tissue then polish with dry. Fit cartridges back in printer. If the cartridges not recognised' message returns, go to next step.

    3) Remove all ink cartridges, close the printer lid and turn the printer power off. Power the printer back on and fit only the originally ;not recognised' cartridge. Close the printer lid and/or press the 'Ink' button,, wait while the printer is 'checking ink cartridges' and see if it now recognises the 'faulty' cartridge. If yes, fit all the remaining ink cartridges, then close the lid and/or press the "Ink" button. If the same error returns, try repeating this process once more, before moving on to next step.

    4) If you still have the original cartridge set that came bundled with your printer (or any other cartridges) try installing that set. If the error clears, this would indicate your other 'not recognised' cartridges/chips may be faulty. If the same Ink not recognised' message displays with the replacement (for same cartridges), go to next step.

    5) Remove all cartridges and inspect the chip contacts (in printer). Epson printers use a series of thin gold plated wire contacts that the cartridge chip slides and presses against - when cartridge is installed. These contacts can corrode, or stick to the chip, particularly if they ever had any ink contamination. The wires can sometimes bend, or even get pulled out - with cartridge, when it is removed. If this is the case, there may not be that much you can do to fix it, other than getting the printer serviced.

    Note: If you can find the missing wire contact and it's not damaged, sometimes it's possible to push it back in it's slot. It's fiddly and you need good eyes, but it can be done.

    WARNING: Switch printer off at power point or disconnect the power cable before performing any printer repairs. Also be very careful not to bend or damage some other part in the process.

    6) If all the wire contacts appear ok, try cleaning them with damp cotton bud or similar until they're all spotless. It is a good idea to unplug the power cord any time you're working on the chip contacts. When finished, install all cartridges back in printer, plug the power cord back in, turn printer power back on and....see what happens.

    • Login to reply the answers
  • Aaron
    Lv 5
    6 months ago

    Reseat the cartridge (while the printer is off).

    • Login to reply the answers
  • John
    Lv 4
    6 months ago

    here is an article written for Epson but works for most inkjets. if the cartridge you are using is really not compatible, nothing will make it work.


    • Login to reply the answers
  • keerok
    Lv 7
    6 months ago

    Buy original. If you did, look at the cartridge and find out where the chips are, the electric contacts that appear as gold contacts. Clean that without wiping too hard. They have counterparts in the printer, wipe those too and be very careful with it. Install the cartridges then try printing again.

    If you still can't make it work, you might need to reset the printer. You need special software for that. Hunt the internet for a Reset Utility for your specific printer. The program will offer a lot more features but just do the reset then try printing again.

    If it still does not work, have the printer serviced or buy a new one.

    • Login to reply the answers
  • How do you think about the answers? You can sign in to vote the answer.
  • David
    Lv 7
    6 months ago

    Usually the cartridge is faulty and must be replaced or the contacts need cleaning with alcohol. If a genuine cartridges give the same error then try resetting the printer, if no better you may have to contact the manufacturer

    • Login to reply the answers
Still have questions? Get your answers by asking now.