Anonymous
Anonymous asked in Cars & TransportationMaintenance & Repairs · 6 months ago

What can you do if a car dealership will not provide documented proof of the work they supposedly did on your car?

the car is under a limited warranty and is covered for the work needed but I don't believe they fixed the problem...it still exists. They refuse paperwork proving they did it. BBB will not help

6 Answers

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  • 6 months ago
    Favorite Answer

    If the dealer said they repaired the job on their dime, they really don't owe you paperwork. The only real issue you have is that the problem still exists. So make that the issue, not the paperwork

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  • M.
    Lv 7
    6 months ago

    Call the corporate complaint phone number and explain this to them. If I had work done, paid or free, I would EXPECT paperwork. Period!

    -General automotive mechanic since 1972

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  • Anonymous
    6 months ago

    If you didn't hold onto your paperwork that;s your problem.

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  • Mr.357
    Lv 7
    6 months ago

    Go to a different dealer.

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  • 6 months ago

    Have the condition examined by a different licensed mechanic. You are owed a complete work order and invoice for work and it must be approved by you before it's done. If they refuse to give an accurate receipt, it looks like they're hiding something, but none of us in this forum can prove anything with argument. You didn't even say what the problem was, and it very well might have a different cause than what was worked on. Try contacting the warranty company to see what they were charged with covering.

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  • Anonymous
    6 months ago

    You return the car to the dealership and demonstrate the fault. If they fail to act get it fixed elsewhere and sue them for the cost. Take a witness with you to the dealership. Tell the dealer principle what you intend to do and that may concentrate his mind.

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