Anonymous asked in Computers & InternetHardwareLaptops & Notebooks · 1 year ago

What is wrong with my laptop?

Ok, I have an Asus laptop (not sure a the exact model).

My laptop uses Windows/Microsoft (Windows 10 point something)

Here's the 1st problem:

1. Over a year. Everytime I disconnect the charger, the screen just goes pitch back.

2. Recently, the screen had other issues. The laptop's screen freezes. It's only the screen though. I connected an HDMI cable from my laptop to the TV and everything still fictions. It's only the laptop's screen that freezes. Sometimes the screen goes back to normal.

3 Answers

  • 1 year ago

    Yeah, that sounds like a battery problem to me. I'd get a new one and see if that helps.

  • Bill-M
    Lv 7
    1 year ago

    You have a faulty Battery. Remove the Battery and operating on AC only. You need to purchase a new battery.

    I had the same problem on a Toshiba Laptop several years ago.

  • Dze
    Lv 7
    1 year ago

    if you still have your documentation and receipt etc i'd rma it .. sounds like a hardware problem to me ..

Still have questions? Get your answers by asking now.