Question about shipping packages?

so i sold this shirt on depop about month ago i printed out the shipping label from depop like i usually do and i shopped it after i did that a week or 2 later i got a message from the person saying it failed to ship and it’s going to be returned back to me i then checked depop and it said it’s being returned... show more so i sold this shirt on depop about month ago i printed out the shipping label from depop like i usually do and i shopped it after i did that a week or 2 later i got a message from the person saying it failed to ship and it’s going to be returned back to me i then checked depop and it said it’s being returned because of wrong address so i asked the woman for her address again and she said the same one on the shipping address so i don’t know how to fix it i’m also confused on if i do fix it how do i send it back without a new shipping label
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