Anyone has an email of Expedia.com in the US or Expedia group so that I can make a complaint? My story is below. Thank you for your help.?
Two days before the traveling date, we called Japan airline trying to reserve a bassinet seat for our 9-month son and, out of nowhere, Japan airline told us that they don't see our names on those supposed departure flights.
We then called Expedia. They first blamed Japan airline and suggested us to call Japan airline again. After countless hours talking with both of them, we learned that it is Expedia fault: Expedia never "ticket" our departure flights! We have recorded much of our conversations with both of them.
Expedia has messed up our entire summer vacation. They caused us a lot of money and stress. I think they must be responsible for this.