Can I get a refund if a technician identified a wrong problem?
I went to fix my PC, and the technician said the problem was most likely a Window s error, and not a HDD error. When he reset my HDD and tried to install the drivers, 2 didn t install, and he came to the conclusion that I d have to buy a new HDD, but he d set the HDD up for free for me. The PC is cheap so I don t want t have to fork out extra money. What are my rights on getting a refund?
- deboerdn2000Lv 75 months ago
well you can always refuse the service that they are offering and fix it yourself or you can pay for the part and be glad they are doing the reinstall and stuff for free. and next time maybe get a better technician to look at it for you. the really good ones will also check the drive status and make absolutely sure that the problem is that and not just a windows error.
- exactdukeLv 75 months ago
He diagnosed your problem. Why should you get a refund??
- ∅Lv 75 months ago
the words "most likely" are his safety line.
sometimes you don't know for sure until you attempt to fix it.
at this point, he shouldn't charge you for anything more than diagnosis, since he didn't fix anything, and what he DID do helped him diagnose the actual problem...
- HenryLv 55 months ago
No. You still have to pay another repairperson.
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- Anonymous5 months ago
Read the contract you signed or the stores terms and conditions. That will tell you.
If you take a car into a garage the mechanic has to diagnose the problem. He then has to repair or replace the part he thinks (using his skills, education and experience) that is causing the problem. If that doesn't work he will replace the next most likely part he thinks is causing the issue.
A PC is no different.
- American AtheistLv 65 months ago
none, he did the work, figuring out what is wrong with a computer is not an exact science, you often have to try several different things, you start with the least intrusive and least expensive,
- Sasha WhitefurLv 75 months ago
If he F'ed it up, he should fix it for FREE!