How do I remove the black stripes-covered area when scanning a document?
I have a Hp Officejet 5744, and I was trying to scan something, but it came out all black. When I tried to pass the document to the computer, it came out like the photo that is attached. Only a very small part of it was scanned correctly, the rest is yellow-greenish stripes. Later I tried to print something, and it came out perfectly, so I determined that the problem was with the scanner. How can I solve this?
- oliviaLv 56 months ago
- Laurence ILv 77 months ago
scan it as black and white, not as colour
- ∅Lv 77 months ago
check all your connections. if any are loose and can't be made snug, time for a new scanner.
unplug and replug power to scanner.
lastly, you can try uninstalling and reinstalling the scanner software.
- Sasha WhitefurLv 77 months ago
You may need to replace the bulb.
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- Anonymous7 months ago