Those chain places make money on volume, not customer satisfaction. They're trained to do a quick, rough job, cover it up with product, and get you out of there so they can get on to the next customer. They don't really care if its a good cut for you, and they're not going to fire one of their staff just because a customer didn't like it. If you're in any way particular about your look, don't go to a chain place. its that simple. And hair grows back. Let it grow out a bit, go to someone who works on customer bookings and repeat business, and tell them exactly what you want.