Factory reset not working?

I factory reset my Asus x756ua laptop and it didn t have me set anything up. Now there s a profile called "other user" I cannot login to. Everytime I reset it the same thing happens. I even tried adding an account through cmd prompt and when I login I get a random error and the whole system restarts. The... show more I factory reset my Asus x756ua laptop and it didn t have me set anything up. Now there s a profile called "other user" I cannot login to. Everytime I reset it the same thing happens. I even tried adding an account through cmd prompt and when I login I get a random error and the whole system restarts. The computer was only ever used a couple times and nothing was downloaded onto it from a suspicious source.
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