- Excellent telephone manners, ability to write a LEGIBLE and accurate phone message (not just a phone number).
- Thorough familiarity with alphabet & ability to file alphabetically quickly & accurately, or file numerically by case number. (Knowledge of more complex filing systems usually not required for a first job.)
- Knowledge of MS Office programs: Word, Excel & PowerPoint most commonly. Type minimum 50 wpm with accuracy exceeding 95%, and accurate keying of numerical data. Knowledge of email such as Outlook.
- Excellent spelling, accurate & legible handwriting, proper grammar.
- Proper attire & appearance. Can vary somewhat by company, but not by a whole lot.
If you only have certain of these skills, you will be very limited in jobs you can apply for. E.g. excellent filing skills only? File clerk. Excellent phone manners, message writing, and "front-desk" personality & manners - receptionist. Fewer & fewer companies limit job categories that much any more. They are requiring more & more versatility. With more & more computerization of so many tasks, clerical jobs are becoming scarcer. E.g. a lot of data entry functions have been automated, such as systems which automatically record sales at the register & send data to inventory, ordering, etc.