Xbox One freezing help.?

Ok so my girlfriends Xbox will freeze every hour or so, the game continues to play but the controller won’t work, can’t even press the home button. Turning the controller off & on does nothing. Tried it with 3 controllers and same thing happens so it’s the Xbox itself. I’ve tried clearing cache/hard reset and tried factory resetting. Any ideas?

2 Answers

  • 8 months ago

    Try exiting and restart the game.

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  • Uri
    Lv 4
    8 months ago

    Break the controller to pieces and assemble it again

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