Xbox One freezing help.?

Ok so my girlfriends Xbox will freeze every hour or so, the game continues to play but the controller won’t work, can’t even press the home button. Turning the controller off & on does nothing. Tried it with 3 controllers and same thing happens so it’s the Xbox itself. I’ve tried clearing cache/hard reset and... show more Ok so my girlfriends Xbox will freeze every hour or so, the game continues to play but the controller won’t work, can’t even press the home button. Turning the controller off & on does nothing. Tried it with 3 controllers and same thing happens so it’s the Xbox itself. I’ve tried clearing cache/hard reset and tried factory resetting. Any ideas?
2 answers 2