Why would a carpet cleaning company just not show up for an appointment?
I made an appointment for today. They never showed up, never called, and will not answer their phone or text messages. They wrote me a confirmation email yesterday, but now I can't even get ahold of them. Is this typical?! It's rather inconsiderate and rude
- SuccessLv 611 months ago
If you did not pay in advance, find another company and give them a bad Yelp review.
They probably booked you even though they were about to close their doors and stop business.
- Elaine MLv 711 months ago
It's saturday, they may not have anyone in the office working on Saturday, may have had someone called in sick and are understaffed, the truck may have been in an accident. The previous scheduled jobs for today may all have gone over the time schedule and they're running late, etc.
- Anonymous11 months ago
Unless an emergency arose, perhaps an illness or accident, then they are totally unprofessional. As others have said, do not employ their services unless they have an acceptable reason for not responding to you. I lived in a rural area and my car's interior roof needed relining as it was sagging. I made arrangements with a company in the next town to do the job and when I fot there, they said the guy who was to do the job was sick today (probably hungover). I was annoyed they didn't let me know earlier to save the drive. So I found someone else to do the job. I doubt they even cared they lost a customer.
- NeverLv 711 months ago
They probably booked too much work by mistake. They should have called. You could text me a dozen times and I'm never responding. I don't text.
- How do you think about the answers? You can sign in to vote the answer.
- MamawidsomLv 711 months ago
Because they are unprofessional pure and simple. There could be a reasonable explanation for having to reschedule but when a business "ghosts" you, it is a sign that they don't care about their customers and may have other issues. Do NOT allow these people into your home. Please look for a different company that has both a BBB rating and customer reviews on sites like Yelp. You may pay more for nationally known companies, but they tend to provide better service.
- Beverly SLv 711 months ago
I would not let them in if they try to come.. They should have at least called.
- The TaxpayerLv 711 months ago
I think this might be standard fare these days.
- FireballLv 711 months ago
yes it is very rude...did u call them to ask why? could be someone got injured or something.