Why would this restaurant owner treat me so poorly when I've been a customer for 10 years?
I have a severe gluten intolerance and celiacs disease and this restaurant has a dedicated gluten free menu. I ordered takeout from there a week ago and I mentioned 2x that I needed the gluten free bread, that I have celiacs and that the item I was ordering was from the gluten free menu.
Ultimately I was given the wrong order due to negligence and they gave me a whole wheat bun. I even took a photo of it when I got home thinking wow this looks so good, I can't believe this is gluten free and planning to ask the owner where they get their bread.
It looked so good because it was normal bread. The owner denied that they gave me the wrong bread even with the photo that I emailed to her. I had a friend go in and order a gluten free sandwich and the bun is completely different, its flat and dry and looks nothing like the bun I got.
She responded to me and said that if I have a gluten allergy perhaps I "shouldn't go out to eat" and said that I was charged the $4 upcharge for gluten free bread so there was no mistake made, the order was right in the computer. I literally have a photo of the bun and shes denying it! The kicker is I was overcharged, given the wrong item, no offer for a refund and no apology as a customer for 10 years