Cannot print from an HP Printer. Hpbxpsrender.dll does not exist in my computer?

So I am trying to print and when I print the item goes to the queue but than dissapears and never prints. I have re-installed the driver but that doesn t work. I found some self help on HP s websire but it says to rename the Hpbxpsrender.dll file. Problem is it doesn t exist at all on my computer. So I m stuck.
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