Ever buy anything at Sears? No I haven't in a long time. You know why? THEIR SERVICE JUST STINKS. Can't get anyone to wait on you, when they do, they're unpleasant. I remember the last time I got my yearly, mandatory car inspection - at Sears. I was told my car failed the inspection because the horn didn't work. I said, "I used the horn on the way into the parking lot." They shrugged and said, "It's not working now. It's $40 to fix it." I went home, told my boyfriend. He opened the hood...and reconnected the line to the horn. Going out of business? It's about time.
As for the others: if all you sell is the same generic stuff as everybody else...stuff that isn't unique, that doesn't require any special service...well, too bad.