Anonymous
Anonymous asked in Yahoo ProductsYahoo MailPassword and Sign In · 2 years ago

Why am I being locked out of my Yahoo accounts?

It says "we don't recognize this address" whenever I log in.

Update:

Using someone elses to ask this.

4 Answers

Relevance
  • 2 years ago
    Favorite Answer

    Generally speaking if you are seeing the message "Email not recognized" that would mean that Yahoo found no active account matching the information you entered. That would mean either you made a mistake entering your email address or your email address has been disabled or deactivated. Have you sent an email to that email address? Did you get a bounce back message saying that email can not be delivered?

    When was the last time you had signed into this account to check your email? Yahoo requires that you sign into your account at least once every 12 months in order for the account to remain active. Otherwise the account is deactivated due to inactivity. What part of the world are you in? The new Oath Terms of Service - https://policies.oath.com/us/en/oath/terms/otos/in... - and the new GDR rules went into effect on 5/25/2018, could this have caused this issue? Unfortunately if the account has been disabled or deactivated due to a TOS violation it is unlikely you will be able to recover this account.

  • 2 years ago

    check your "caps lock".

  • +
    Lv 7
    2 years ago

    Recognise and secure a hacked Yahoo account - https://help.yahoo.com/kb/SLN2090.html?redirect=tr...

    If so, you need to try to recover it, as it can be used to commit fraud/send spam in your name.

    Accounts are closed permanently by Yahoo if not used for 12 months.

    The Yahoo phone help answers are all scams.

  • Sharon
    Lv 7
    2 years ago

    This is how to recover your account if you have password/sign in problems: https://help.yahoo.com/kb/SLN2824.html

Still have questions? Get your answers by asking now.