Issue with an online order and its return?

Update: I ordered a dress that arrived faulty. It cost just over £40, so I knew I would return it. I've never returned anything before, which is how I've managed to send the item with the prepaid label without getting a receipt to verify my return. I contacted the company who says they haven't received my item... show more I ordered a dress that arrived faulty. It cost just over £40, so I knew I would return it. I've never returned anything before, which is how I've managed to send the item with the prepaid label without getting a receipt to verify my return. I contacted the company who says they haven't received my item and likely won't for 2 more days, although can see I requested the return. What is the likelihood that a genuine company like this (Attitude Clothing) will just claim they never received the item?
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