HP Printer cartridges empty but brand new.?

HP printer cartridges poor. Does HP investigate new cartridges that don't work? I'm not paying another $33.00 to have it register zero as the previous two I bought have done. Help HP 63 color
Update: Lammclane, I neglected to mention - they look full for several days then show empty and will not print - Printer says offline ( real helpful) and the computer screen plus the 2" printer screen both show empty on the color cartridge.
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