How to get a refund on Amazon one-day shipping ?

Wife paid an extra $20 to have her new iPhone shipped so that she would get it on her off day and set it up . Still hasn’t arrived but tracking says expected tomorrow before 8pm (5 days after paying for 1 day shipping). How can I get her a refund on the shipping Amazon is also impossible to get ahold of anyone and... show more Wife paid an extra $20 to have her new iPhone shipped so that she would get it on her off day and set it up . Still hasn’t arrived but tracking says expected tomorrow before 8pm (5 days after paying for 1 day shipping). How can I get her a refund on the shipping Amazon is also impossible to get ahold of anyone and I’m a former employee !
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