Total scam! My wife called them about a Nikon lens before ordering off the web site and they told her how great the lens is. When they did their security call to verify her name and address they told her that it is a poor quality, plastic, Chinese made lens and stepped her up to a sigma lens at a special deal for an additional $500.
After she ok'd the up sell she started asking some photographer friends about the transaction. She learned that the Sigma lens is good but inferior and lacks the features of the Nikon, and sells for much less money.
So she calls to cancel and she is told that she will be charged 10% cancellation charge even though the order was not shipped. So they then convinced her to go with the Nikon but she had to pay another $100, which she did. After some thought the light bulb goes on and she realizes she is being scammed. So she cancels the order on the phone and by email and will just deal with the 10% charge. She did not tell me about this until after this time.
About 10 days later a box is delivered and a grey market Nikon lens is received. The UPS tracking shows that the package was received by UPS four days after she cancelled the order. The grey market lens is not meant for sale in the US and has no warranty from Nikon. I confirmed that it is grey market by contacting Nikon. They are nothing but lies and false/misleading information. I did a lot of research to figure what all they were doing. This lens is only made in Japan, even the grey market ones. They are both metal bodies. They will only come in plastic and made in China if they are counterfeits. Did they originally offer her a counterfeit? The Sigma retails about $1,000 less than the Nikon but they told her it cost $1,000 more and she was getting a great deal by only paying $500 more than the Nikon to get the Sigma. We are still working with our CC company to resolve this.
I found their address in Brooklyn and Goggle maps shows it to be either a train station or or nothing.
I believe that the positive reviews on this site and others are from digital outlets themselves. The negative reviews are very consistent which adds to their credibility.
BAIT & SWITCH & LIES