Anonymous
Anonymous asked in Computers & InternetHardwareLaptops & Notebooks · 6 years ago

Why can't I uninstall amd catalyst?

My laptop specs:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&...

I want to update my drivers and to do that I need to uninstall Catalyst.

I tried removing through programs and features but it gives an error:

"AMD Catalyst Install Manager -- Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

I couldn't find any solid answer on the web.

5 Answers

Relevance
  • moreno
    Lv 4
    3 years ago

    Amd Catalyst Install Manager

  • keetch
    Lv 4
    3 years ago

    How To Uninstall Amd Drivers

  • Anonymous
    6 years ago

    I realize this was asked about two months ago but since it's still open for answers I figured I should answer this. I had the same problem and came across this thread, was trying to upgrade drivers on my mother's laptop, I tried uninstalling it which ran successfully until it tried to uninstall the Catalyst Install Manager. It gave the error you mentioned above. I tried using the official AMD driver cleanup software which managed to uninstall and clear Catalyst Control Center and any of the other software associated with AMD except for the Install Manager.

    Spent about a half hour Googling on the problem and nobody seemed to have a solution that worked (or at least worked for everyone), decided to look up on Microsoft's site to see if they had any solution since it's a Windows installer error (meaning it's not an issue specific to AMD Install Manager). Luckily I was able to find this article: http://support.microsoft.com/mats/program_install_...

    It provides the Program Install and Uninstall Troubleshooter which is the successor to another Microsoft utility called Windows Installer Cleanup Utility (MSICUU2.exe), which was apparently very well known and used by a lot of people.

    I clicked "Run now," downloaded the .exe, and ran it. Went through, checked that I was having a problem uninstalling software, selected AMD Install Manager from the list, and it was able to go through and uninstall it for me. (It either reverse-engineered what the installer was scripted to do and did that directly or it responded appropriately to whatever error code it received while it was uninstalling)

    I rebooted, downloaded the latest driver for my mom's APU (A6 series), and installed with no issue at all.

    TL;DR

    1. Go here: http://support.microsoft.com/mats/program_install_...

    2. Click "Run now."

    3. Download the .exe

    4. Run the .exe

    5. Tell it you're having a problem uninstalling a program.

    6. Select AMD Install Manager from the menu.

    7. Hit "Next" until it finishes.

    8. Reboot your computer.

    9. Go here: http://support.amd.com/en-us/download/mobile?os=Wi... (These should be the latest drivers currently available for your computer, just looking at the laptop specs you provided)

    10. Click "Download"

    11. Run that .exe

    12. Install your new drivers like you normally would.

    If the Program Install and Uninstall Troubleshooter is unable to remove the AMD Install Manager, then I *think* that the "Display Driver Uninstall" utility will work: http://www.wagnardmobile.com/DDU/

    I haven't tested it with issues regarding Catalyst or the Install Manager but I used it a few days ago on my desktop to remove my old display driver that wasn't removed completely by Catalyst (not sure why), so when I tried to install my newer drivers it would BSoD at "detecting graphics hardware." Used that utility in safe mode and that did the trick, so give that a shot if the program I linked doesn't do it for you like it did for me.

    1. Go here: http://www.wagnardmobile.com/DDU/

    2. Click "Download"

    3. Save the .exe

    4. Reboot

    5. When your PC starts up spam F8 until you see the option to boot into safe mode.

    6. Select "Safe Mode" with your arrow keys and hit "Enter"

    7. Go to where you saved the .exe and run it.

    8. Run a cleanup.

    9. Reboot and download+install the drivers I linked above.

    Hope this helps!!

    Source(s): http://support.microsoft.com/kb/290301 and personal experience.
    • aaa5 years agoReport

      Thank you!! This helped me also!

  • 6 years ago

    Dude I don't think you require to uninstall Catalyst control center to update.

    Below is the fix for your problem.

    if not comment .

    http://youtu.be/dfTu8tFoD9g

    Youtube thumbnail

    After that go to http://support.amd.com/en-us/download and select your graphics card model and download latest driver or choose option detect automatically and download.

  • How do you think about the answers? You can sign in to vote the answer.
  • Anonymous
    6 years ago

    Then install it by downloading the real file again. Because some data is missing from your computer which is required to uninstall the software. then try to uninstall the program.

Still have questions? Get your answers by asking now.