I've had exactly the same thing! I ordered T-Shirt at the beginning of May and back then they said that it was currently out of stock, but would get new stock in soon. On may 23rd, they said that it had been shipped. A few weeks later, I still had not received it so I sent them a message on the site, a message on the 'Contact us' page and also a reply email to the shipped status email. I still heard nothing. I sent more messages, then finally I had a reply to say that they were looking into it. A couple of weeks later and I still had no reply, so I sent more messages and still no reply. I finally had a reply on 3rd August where they said it must be lost and did I want a re-fund or replacement? I said a replacement as I wanted this T-Shirt, but I also said could you please let me know when you have shipped it. Since then I have heard nothing! Again I have sent several emails in the message system, in the 'contact us' page and also by email with sill no reply!
It is very frustrating as there is no way to contact them by phone. I have now been waiting over 4 months for my order! I wonder how many other people have had this happen to them? I'm wondering if it is some kind of scam site? As I cannot believe that a legitimate company can get away with such bad customer service. I'm really no sure what to do next, but I want to try and get the word out there, that they are not to be trusted and no not ever order from them!