My Laptop Will NOT Shut Down...Please HELP!?

When I go to shut down my laptop (Dell) it allows me to select shutdown. It then goes to the shutdown screen and then never shutsdown. It says on that screen (the one that says Shutting Down....) for up to an hour. After the hour is up, I press the button to shut it off because I'm sick of waiting. What could be causing this problem that won't allow my laptop to shut off?

Please help!!!

1 Answer

  • Bob
    Lv 7
    7 years ago
    Favorite Answer

    Hey, that is a great question, thanks for coming to answers, I hope this information helps.

    Here is some information from Dell that will help. The links below will help you...

    You may run a diagnostic test on system hardware to ensure correct functionality of

    system hardware by following the steps below:

    • Restart your computer and tap F12 at Dell logo.

    • Highlight 'Diagnostics' and hit Enter.

    • Make a note of error code if any.

    If the test fails and generates any error code, it might be issue with system hardware and might need replacement. If the diagnostics pass, you may perform a clean boot to remove the unwanted programs and services from start up. For more information on this, you can refer to link:

    Here is a phone number for parts 1-877-717-3355

    Drivers Download:

    Windows 8 Upgrade Info:

    Parts and Upgrades: Phone 1-877-717-3355

    Dell Hardware Diagnostics:

    How To Restore or Reinstall Microsoft Windows on a Dell Computer

    Dell Media Recovery Options and the Request Backup Discs Form

    How do I create backup discs with Dell DataSafe Local Backup 2.0?

    Here is a site that you can get a recovery disk.

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