How can I change my avatar photo and username?

I've tried going to the profile... Change name... I've typed in the name and although it says that it's been changed... I still come out as ? I can't choose the 'change photo' option.. it's not clickable. When I go to profile... I don't get the usual avatar photo with an option... show more I've tried going to the profile... Change name... I've typed in the name and although it says that it's been changed... I still come out as ?

I can't choose the 'change photo' option.. it's not clickable.

When I go to profile... I don't get the usual avatar photo with an option to change it...only four boxes..

Account Info, Content preferences, Profile privacy, Connected accounts.

Can anyone help?
Update: Zygote etc... How do I contact Y!A customer services??...is there a link??
Update 2: Riki... 'take a while'???..I've tried this months ago... still, I'm called '?' and I have to make do with a silhouette!
4 answers 4