what could cause my laptop to have a hard time reading blank dvds and cds?

hi i have a toshiba laptop. model #: satellite L355. its having trouble loading and reading dvds, blank dvds, and cds. i already tried cleaning it with a disk cleaner but that didn't really work. i was wondering if it could be the drive itself. i had some people tell me that it kould be the drive thats causing the problem so i went to tigerdirect.com(where i go for all my computer needs lol) and i don't know what the name of the drive is called so i couldn't really look it up lol. i was wondering if it is the drive? oh and sometimes i have to eject the disc and push the disc back almost a dozen times before it sometimes read the disc at all. any help would be appreciated. and what is the drive called so i can look it up?(i know that may be a stupid question to ask but i don't know much about computer parts. i usually don't buy parts for my laptop. just accessories like flash drives and stuff) any help would be appreciated. thanks in advanced

2 Answers

  • 7 years ago
    Favorite Answer

    Because it works sometimes, it definitely seems like a bad drive with a flaky laser head and not a software issue. Here's a Youtube video on replacing laptop optical drives you might find helpful...


    Youtube thumbnail

    Look at "step 3" here. This shows you how to remove the DVD drive from your Toshiba. Looks like 1 screw. No big deal...


    So basically, remove that screw, slide out your drive, Google the part # on the drive and you should be able to find a replacement.

    Good luck!

  • delk
    Lv 4
    4 years ago

    Appears like you've got a bad hard power. Its no longer difficult to repair (simply takes a little time) and the drives are low cost ($eighty for a 500gb) i'd be glad to factor you at the components and guidelines you want.

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