Why do some terrible small business have a lot of clients, while some great small business barely have any?

I pay a lot of attention to locally owned business (I used to own one.) Restaurants for example: some locally owned restaurants are so overpriced, the food is not good, yet they are full of people. While some local restaurants with great food, and low prices are practically empty. Gyms: Some gyms have ugly... show more I pay a lot of attention to locally owned business (I used to own one.)

Restaurants for example: some locally owned restaurants are so overpriced, the food is not good, yet they are full of people. While some local restaurants with great food, and low prices are practically empty.

Gyms: Some gyms have ugly facilities, bad equipment, bad trainers, yet they are full of people: While some really nice gyms, with new equipment, good trainers, are almost empty.

Dry Cleaners: I've never understood why there's a dry cleaner business near my house that has a lot of business, they have the rudest of people working there. Some dry cleaners do a very good job, the people are nice, and yet they barely have stuff to dry clean.

I can name many more examples, but I just don't understand,

Some small business are rude to their customers, they are not even that good, yet they have a lot of business.

While some small business have a great service, yet very few clients.

WHY?
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