Car deductible waived?

Ok so I spoke with my claim adjuster a day ago and she told me that I am not at fault for the collision that happened. She also said that she was going to try to waive my deductable (500). Is this true? I thought deductibles are not waived regardless if you're at fault or not. I haven't received any letters... show more Ok so I spoke with my claim adjuster a day ago and she told me that I am not at fault for the collision that happened. She also said that she was going to try to waive my deductable (500). Is this true? I thought deductibles are not waived regardless if you're at fault or not. I haven't received any letters about the outcome of the collision but word of mouth she said I am not at fault.
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